How long can you return the glasses?

We are so confident in our glasses that we grant you a 30-day return policy (starting from the order date). This gives you enough time to thoroughly test our glasses. 

How does the return process work?

The return process is simple & straightforward for you. When ordering our glasses for colorblindness, there is no risk for you.

• The 30-day return period starts with the order date (day 1) of the glasses by Colordrop. 

1. Send us an email at kontakt@colordrop.de with a brief explanation of why you want to return the glasses. For the purposes of further research & development of the glasses, we need this data and experience. You can also use our contact form. 

2. Our team will provide you with the address for the return shipment. 

3. The glasses must have arrived back with us by the 30th day. 

4. As soon as we receive your package, we will refund the full purchase price. (Via the payment method you used, this can take up to 7 business days)

An example: 

You ordered the glasses on October 7th. You initiate a return and the glasses arrive at our office on October 25th. That would be 19 days. 

Our business hours for customer inquiries: 09:00-16:00 hours

Glasses with individual prescription strength are excluded from returns.